Rubic Solution
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Use Case

Support that resolves without the hold music

Contain status checks, how-to questions, and simple account actions on voice or in-app — then escalate disputes and edge cases to your team with the transcript already attached.

Book a demoIn-App Voice Assistant
What you get04
  • 24/7 coverage for high-volume, repetitive queries
  • Grounded answers from your approved knowledge base only
  • Account actions through your APIs — status, links, reschedules
  • Warm handoff when sentiment or policy needs a human

24/7

Always-on coverage

<800ms

Response latency

10

Support languages

23

QA parameters on every call

Capabilities

What the support agent resolves

01

Inbound voice containment

Answers order status, policy, EMI schedule, and how-to questions without a keypad maze.

02

In-app assist

Same brain inside your app for customers who prefer mic help over dialling a contact centre.

03

Grounded knowledge

Responses stay inside approved FAQs and policies so agents never invent eligibility or fees.

04

Authenticated actions

Triggers password resets, callback booking, payment links, and ticket creation through your APIs.

05

Context-rich escalation

Humans receive intent, sentiment, and transcript so customers do not restart the story.

06

VoC for product teams

Recurring complaint themes feed product and ops dashboards instead of dying in call recordings.

Why containment matters

Most volume is repetitive — most cost is not

BFSI, e-commerce, and EdTech contact centres spend the floor on status and how-to calls. Contain those, and humans focus on cases that need judgement.

  • Deflects high-frequency intents without lowering CSAT
  • Keeps brand tone consistent across peak and off-peak hours
  • Reduces average handle time on the residual human queue
  • Surfaces product bugs and policy confusion from live transcripts

Support session

Intent
Order status
Channel
Inbound voice
Resolution
Contained
AHT
48 seconds
Support flow

How a support conversation moves

  1. 01

    Identify and authenticate

    The agent confirms identity using your approved checks before any account detail is shared.

  2. 02

    Resolve or guide

    Routine intents are answered from the knowledge base; simple actions fire through secure APIs.

  3. 03

    Escalate when needed

    Policy exceptions, disputes, and unhappy sentiment transfer to a human with full context.

  4. 04

    Close and learn

    Disposition and VoC tags update the ticket and feed weekly product insight packs.

Outcomes

What support leaders typically see

−40%

Repetitive ticket volume

↑

First-contact resolution on FAQs

↓

Average speed to answer

1–2 wks

To pilot one intent cluster

Proof

Customer journeys on Rubic Solution

All case studies
Banking

ICICI Bank

ICICI Bank Cuts Renewal Costs by 60% with Rubic Voice AI Automation

85%

Connectivity

60%

Lower CAC

Consumer

Eureka Forbes

Eureka Forbes Boosts Sales by 30% with Rubic Solution

90%

Connectivity

30%

Increase in Conversions

Banking

Kotak Bank

Kotak Bank Doubles Lead Completions in Peak Campaign Windows

70%

Connectivity

2x

Conversions

Clarity first

Frequently asked questions

  • Responses are grounded in your approved knowledge base and policy corpus. If confidence is low or the topic is restricted, the agent says so and escalates rather than guessing.

Contain your top support intents first

We pilot on a handful of high-volume intents, measure containment and CSAT, then expand the knowledge coverage.

Book a demo

93% of Rubic Solution pilots convert into production deployments.