Classifies every email
Reads the message and labels it by type, product and urgency, using the categories your team already uses.
- Your categories, not generic ones
- Urgent items surfaced first
- Spam and newsletters set aside
Email AI
Every inbound email read, sorted and answered.
Classifies inbound mail and drafts the reply.
Our Email AI reads every message that arrives in a shared inbox. It works out what it is about and how urgent it is, drafts the reply in your tone for one-click approval, reads the attachments, and routes anything else to the right team.
- Works with Gmail, Outlook and your helpdesk
- Sorted by intent and urgency
- Reply drafted, you approve
- Attachments read and filed
An inbox, sorted
Live1Email arrives
Rohan Mehtarohan.m@…09:41
Refund not received for order 2231
It has been 12 days since I returned the item and I still have not received the refund. Please resolve urgently…
invoice-2231.pdf2Classified
ComplaintRefundUrgentOrders teamOrder #2231
Your categories, applied within a minute of arrival.
3Reply draftedfor approval
Draft · your toneDear Mr Mehta, thank you for writing and we are sorry for the delay. The refund of ₹3,450 for order 2231 was initiated on 28 September and will reach your account within 3 to 5 working days. We have attached the reference number for your bank…
Approve and sendEdit
4Saved to your systemafter every email
TicketCreated · #8812
AttachmentRead and filed
RoutedOrders team
Replied and routedNothing left unread
Illustration of a typical inbox. Sender, subject and reply text are examples.
Reads everything that arrives
Every email is read and tagged within a minute, whether it comes from a customer, a partner or a form on your site.
Sorts by intent and urgency
Complaint, order, document, invoice, request: each one labelled, prioritised and sent to the right queue.
Drafts the reply
A reply in your tone, with the right details pulled from your system, ready for one click or sent on its own if you allow it.
Writes back to your systems
Tickets, leads and documents land in your helpdesk, CRM or document store, with the email attached.
How it works
An email comes in. A sorted, answered thread goes out.
Every email follows the categories and rules your team sets. It ends one of three ways, and each one is logged so your team knows what arrived and what happened to it.
Nothing is deleted or sent without a rule you set. Anything doubtful goes to a person.
What it does
Everything a good inbox owner does, on every email.
It does not let an urgent complaint sit under a newsletter or forget the attachment. Each email follows the same rules, and each one is written down.
Drafts the reply
Writes the response in your tone, pulls the details from your system and leaves it ready for approval.
- One click to approve or edit
- Auto-send only where you allow it
- Templates learnt from your best replies
Reads the attachments
Opens PDFs, images and spreadsheets, pulls out the fields you need and files them where they belong.
- Invoices, IDs, forms and statements
- Fields written to your system
- Missing documents asked for
Routes the rest
Anything that needs a person goes to the right team with the label, the summary and the suggested reply.
- Routing rules you set
- Summary at the top of the thread
- Nothing waits in the wrong queue
The difference
What your team stops doing.
Sorting, first drafts and filing go to the Email AI. Judgement, approvals and anything delicate stay with your people, and they arrive with the summary already written.
Done by hand today
An inbox that is read in the order it arrived.
- Reading every email to find out what it is about
- Urgent complaints found hours late under routine mail
- Typing the same reply with different names
- Opening attachments and copying details into the system
- Forwarding emails to the right team by hand
With Email AI
The same inbox, handled the same way every time.
- Every email labelled and prioritised within a minute
- Urgent items at the top, with a summary
- Reply drafted in your tone, ready to approve
- Attachments read and fields written to your system
- Routed to the right team automatically, with the reason
Getting started
You show us your inbox. We set it up around it.
No new helpdesk and nothing to migrate. The first stage is simply reading a sample of what arrives and how your team answers it.
- 1
Read your inbox
We go through a sample of real emails with your team and list every category, reply and exception.
- 2
Set the categories and rules
How to label, what it may reply to on its own, what needs approval and who gets the rest. Approved by your team.
- 3
Connect your systems
Your mailbox, helpdesk, CRM and document store. Nothing is replaced.
- 4
Start on real mail
One inbox or one category first, with every draft reviewed by your people. Then widen it.
Questions
The things clients ask us first.
If something here is not answered, ask us in the first meeting. We would rather settle it before the Email AI touches a single message.
Only for the categories you allow. Everything else is drafted and waits for one-click approval. Most clients start with approval on everything and widen it later.
Works alongside
Email AI works even better with a few others.
Most clients pair it with one or two other agents, so a request is handled whichever channel it arrives on.
Try it on your own inbox.
Send us a sample of what arrives in one shared inbox. We will show you how it labels, drafts and routes your own mail, before you commit to anything.
Or call 022-62438855 and speak to the team directly.