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Case studies

Live inside India's banks, NBFCs and enterprises

From national branch networks to ten-branch NBFCs, and from cloud telephony to agentic workflows — deployed, integrated into the systems these enterprises already run, and carrying real volume.

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6

Documented deployments

3,100

Branches in one rollout

5x

Lead-to-pipeline lift

$250K+

Qualified outbound pipeline

Live deployments

Some of our deployments. Some of the problems we've solved.

Every figure comes from the client's own reporting. Where a result has no control group, we say so.

01 / 06
Cloud telephony

IIFL Finance

NBFC · ~3,100 branches across India

3,100 branches, 3,100 numbers, every lead in the CRM

virtual numbers deployed
3,100

virtual numbers deployed

Outcome
every lead captured in Zoho CRM
  • Virtual numbers
  • IVR
  • CRM integration
  • Conversation analysis
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Agentic workflow

Sarvagram

Rural-focused lender · micro-loans across a branch network

Lead-to-pipeline conversion up five times in fifteen days

lift
5x

lift

to 2.5% conversion
0.5%

to 2.5% conversion

days
15

days

seconds to first call
60

seconds to first call

  • Voice
  • WhatsApp
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Cloud telephony

ICICI Home Finance

Home finance · subsidiary of ICICI Bank

How ICICI Home Finance uncovered hidden sales demand from inbound calls

sales-related inbound
63%

sales-related inbound

service calls
37%

service calls

Outcome
Dedicated sales routing
Outcome
High-intent lead prioritisation
  • Virtual numbers
  • IVR
  • Intent-based routing
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Agentic workflow

B.B. Banthia Finance

Gold loan NBFC · Navi Mumbai and Raigad, 10 branches

Every loan on the maturity list reached in a single working day

loans contacted across 180 borrowers
211

loans contacted across 180 borrowers

settled or renewed
24

settled or renewed

total talk time
6h 35m

total talk time

branches
10

branches

  • Voice
  • WhatsApp
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Agentic workflow

Global B2B research and advisory firm

Market intelligence and advisory across 30+ industries · name available on request

$250K+ in qualified pipeline from 110 hours of outbound

hours of live talk time
110

hours of live talk time

working days
10

working days

hours of conversation per day
11

hours of conversation per day

qualified pipeline, still growing
$250K+

qualified pipeline, still growing

  • Voice
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System integration

Digitap

AI and ML solutions for customer onboarding, risk management and analytics

Faster, more reliable access to vehicle registration data

Outcome
Lower latency under load
Outcome
Stable Vahan retrieval
  • API integration
  • data retrieval optimisation
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Bring us the problem, not a product brief

We will map the workflow, systems and evidence needed to measure it.

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