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Enterprise Voice Solution
Every business call, connected, recorded and measured.
Phone numbers, call routing, dialling and a complete call centre, on one platform. Calls reach the right person first time, every call is recorded, and you can see what is happening across every branch and team.
Running since 2017TRAI compliantIndia data residencyWorks with your CRM
Calls in progress1,284
TRAI-readyIndia data residency
Capacity50 lakh+ calls a day
Illustration. Live call count is an example.
Choose a solution to see how it works
Solution 01
Cloud Telephony
The phone lines, numbers and recording under every call your business makes or takes, whether a person or a Voice AI agent is on the line.
- Phone lines that grow with you. Capacity for incoming and outgoing calls, with a switch to a backup carrier if a route weakens.
- Local and toll-free numbers. Numbers across telecom circles, so customers see a local number and inbound lines stay reachable.
- Call recording. Pause for sensitive moments, and keep recordings for as long as your compliance team decides.
- Calling from your CRM. Click-to-call, customer details on screen, and the outcome saved back to your CRM or loan system.
Number plan and networkSample
| Circle | Number | Calls today | Used for |
|---|---|---|---|
| Mumbai | 022 •••• 4410 | 4,620 | Outbound |
| Karnataka | 080 •••• 2275 | 3,105 | Outbound |
| All India | 1800 •••• 012 | 1,840 | Toll-free inbound |
Connect rate88%
Avg. call length2:41
Latency620 ms
CarrierHealthy
Every call recorded DND and calling hours checked
- 1Design the number planWhich numbers you need, in which circles, for which campaigns and inbound lines.
- 2Connect lines and CRMPhone lines are connected, and your CRM or loan system is linked for click-to-call and call logging.
- 3Load-test the routeCalls are run at expected volume to check connect rate and voice quality before go-live.
- 4Cut over and monitorTraffic moves across in stages, with network health watched live.
Phone lines that grow with youCapacity for incoming and outgoing calls, with a switch to a backup carrier if a route weakens.
Local and toll-free numbersNumbers across telecom circles, so customers see a local number and inbound lines stay reachable.
Call recordingPause for sensitive moments, and keep recordings for as long as your compliance team decides.
Calling from your CRMClick-to-call, customer details on screen, and the outcome saved back to your CRM or loan system.
TRAI-ready controlsDND checks, consent flags and calling hours applied on every call.
Live network healthConnect rate, call length, delay and carrier health, visible before connect rates drop.
- Connect rate by route and hour
- Average call length
- Voice delay and carrier health
- Calls by number and circle
- Recording and retention audit
- Works under your current dialler, under Rubic's Voice AI, or both, with one set of call records and recording rules.
- DND checks and calling hours are applied when the call is placed, not afterwards.
- Customer data stays in India.
- Typical move to production takes two to three weeks.
Solution 02
Dynamic IVR
Instead of the same keypad menu for everyone, the IVR checks your CRM and greets each caller about what they actually have with you, in their language. When they need more help, it hands over without making them repeat themselves.
- Greetings from the CRM. What the caller hears changes with the product they hold, their last call and the campaign.
- Language choice. Taken from the CRM, or chosen by the caller.
- Smart queues. Priority and skill-based queues for VIP, collections, sales and support.
- Hand over to Voice AI. Complex or high-intent calls move to a Voice AI agent with the IVR details attached.
Dynamic IVRSample
Existing customer callingCRM lookup in under 2 seconds
1EMI and paymentsSelf-serve
2Voice AI agentWith IVR context
0Your teamDetails on screen
Language picked from the CRM record, or chosen by the caller
- 1Map your callersWho calls, why, and what they need, taken from your call data and your team.
- 2Connect your CRMSo the IVR can recognise callers and greet them about what they hold with you.
- 3Design prompts and queuesShort prompts, language choice, and priority queues for each type of caller.
- 4Go live and improveWatch where callers drop off and change the menu from the data.
Greetings from the CRMWhat the caller hears changes with the product they hold, their last call and the campaign.
Language choiceTaken from the CRM record, or chosen by the caller.
Smart queuesPriority and skill-based queues for VIP, collections, sales and support.
Hand over to Voice AIComplex or high-intent calls move to a Voice AI agent with the IVR details attached.
Warm transfer to your teamAgents see the path the caller took and what they already tried.
See where callers drop offRedesign menus from real data, not guesswork.
- Time spent in the IVR
- Where callers leave the menu
- Callers who press 0 to escape
- Waiting time in each queue
- First-call resolution
- A dynamic IVR guides callers with prompts and routes them; a Voice AI agent holds a full conversation. The IVR can hand over to Voice AI when needed.
- No need to replace your CRM or dialler.
- Prompts are available in up to 10 languages.
- Redesign and go-live typically take two to three weeks.
Solution 03
Number Masking
A temporary number connects buyers and sellers, customers and delivery partners, or agents and applicants, so neither side ever sees the other's personal mobile.
- Temporary numbers. A proxy number joins the two people for the length of a trip, order or lead.
- Ends on time. The number stops working when the job is done.
- Recording when you need it. Turn recording on for dispute-prone categories only.
- Connects to your systems. Create, extend and close sessions from your order, trip or lead system.
Masked call sessionOrder #48213
Customer98•• ••• 210Number hidden
Proxy number080 •••• 7731
Delivery partner97•• ••• 504Number hidden
Session endsWhen the order is delivered
RecordingOn for disputes
Numbers shared0
- 1Connect the APIsYour order, trip or lead system creates and closes masked sessions.
- 2Set session rulesWhen a session ends, and for which categories calls are recorded.
- 3Pilot one journeyOne flow runs live to check connect rate and dispute recordings.
- 4Roll outExtend to other journeys and teams once the pilot meets your targets.
Temporary numbersA proxy number joins the two people for the length of a trip, order or lead.
Ends on timeThe number stops working when the job is done.
Recording when you need itTurn recording on for dispute-prone categories only.
Connects to your systemsCreate, extend and close sessions from your order, trip or lead system.
Privacy controlsCall records and recordings kept in line with DPDP rules, with access by role.
Built for platformsRider–customer, buyer–seller and agent–applicant calls.
- Sessions created and closed
- Connect rate per session
- Calls per order, trip or lead
- Recordings kept for disputes
- Sessions closed on time
- Recording can be switched on by category, trip type or risk flag, so routine calls stay light.
- Personal numbers are never shared with the other party.
- A pilot connection over API typically takes one to two weeks.
Solution 04
Atmos – App Calling
Atmos puts voice calling inside your Android and iOS app. Customers, partners and your support team talk over the internet, and the call switches to a normal phone call when someone is offline.
- In-app call screen. Ring, hold, mute and end, styled to match your app.
- Clear calls on Indian networks. Built to hold up on busy mobile networks.
- Falls back to a phone call. Reaches the other person's mobile when they are not in the app, with masking if you want it.
- Numbers stay private. Personal numbers are hidden on every call.
Calling inside your appAndroid and iOS
Your order
Order #48213Arriving in 12 min
Call support
Support teamCalling in the app…
MuteHoldEnd
Call pathIn-app (VoIP)
If offlinePhone call
NumbersHidden
Call recordSent
- 1Add the calling kitThe Android and iOS calling kit is added to your existing chat or order screens.
- 2Set how calls reach peopleIn-app only, fallback to a phone call, and masking rules for each user type.
- 3Pilot one flowOne support or marketplace flow runs live, with recording and system updates checked.
- 4Add more screensMore screens and user types are switched on once quality meets your targets.
In-app call screenRing, hold, mute and end, styled to match your app.
Clear calls on Indian networksBuilt to hold up on busy mobile networks.
Falls back to a phone callReaches the other person's mobile when they are not in the app, with masking if you want it.
Numbers stay privatePersonal numbers are hidden on every call.
Recording and call recordsStored and sent to your systems, under your retention rules.
Live updates to your systemsRing, answer, end and failed-call events sent to your CRM and operations tools.
- Calls kept in the app vs. sent to phone
- Connect rate
- Time to connect
- Failed calls and reasons
- Call records for every session
- Atmos is in-app calling infrastructure, not an AI agent. A call can be passed to a Rubic Voice AI agent when you need it.
- Voice AI is optional; Atmos works on its own.
- An SDK pilot typically takes two to three weeks.
Solution 05
Call Center Solution
Everything your call centre needs in one place: incoming and outgoing calls, one screen for agents, a live view for supervisors, and every call recorded and scored. Set up on your numbers and connected to your systems.
- Inbound, outbound and blended. The same team can take incoming calls and make outgoing ones.
- One screen for agents. Customer details, script, call controls and outcome together.
- Live view for supervisors. Listen in, whisper to the agent or join the call.
- Every call recorded and scored. Low scores are flagged to supervisors automatically.
Live call centreLIVE
Calls now128
Waiting7
Avg. wait0:18
Agents ready42/60
Calls per hour
9 am1 pm6 pm
Agents
- RSOn call · Sales03:12
- AKReadyReady
- PMOn call · Service01:47
- NJWrap-up0:22
Today's outcomes
Connected 58%Callback booked 27%No answer 15%
- 1DesignWe map your teams, queues, lists, outcomes and reports.
- 2ConnectNumbers are set up and your CRM or core banking system is connected.
- 3TrainAgents, supervisors and admins are trained on their own screens.
- 4Run and improveWe review the numbers with you and adjust as you go.
Agent screenCustomer details, script, call controls and outcome, on one screen in the browser.
Supervisor toolsLive dashboard, listen in, whisper to the agent, or join the call.
Admin controlsUsers, teams, queues, lists and access, managed from a separate admin view.
Inbound, outbound and blendedThe same agents can take incoming calls and make outgoing ones.
Automatic quality scoreEvery call scored, with low scores flagged to supervisors.
Set-up includedDashboards and reports shaped to your needs, and CRM and core banking connected through APIs.
- Live wallboard: calls, queues, agents
- Agent log-in, talk, hold, wrap-up and idle time
- Queue waiting time and abandoned calls
- Campaign attempts, connects and outcomes
- Quality scores by team and agent
- Agents need only a browser and a headset.
- Single sign-on lets staff use their company log-in.
- Start with one team and add more seats as you grow.
8years running business telephony
10M+calls handled to date
3,000calls at the same time, at peak
99.5%platform availability committed
100%of calls recorded
One platform
Your customers on one side. Your teams and systems on the other.
Nothing to install at your offices. Your teams use phones, mobiles or a browser.
The solutions
Five solutions. Take one, or run all of them together.
Each one works on its own and each one connects to the others, so you can start with cloud telephony today and add IVR, masking, in-app calling or a full call centre later.
01Cloud TelephonyPhone lines, numbers and recording built for Indian call volume50 lakh+calls a day capacity
- Phone lines that grow with your call volume
- Local and toll-free numbers across circles
- Recording, CRM calling and TRAI controls
- Greets callers based on their CRM record
- Callers choose their language
- Hands over to Voice AI or a person, with context
- A temporary number connects both people
- Closes when the order, trip or lead ends
- Optional recording for disputes
- Voice calls inside your Android and iOS app
- Falls back to a normal phone call when needed
- Recording and call records sent to your systems
- Inbound, outbound and blended teams
- One screen for agents, live view for supervisors
- Every call recorded and quality-scored
01Cloud Telephony
Cloud telephony built for Indian call volume.
The phone lines, numbers and recording under every call your business makes or takes, whether a person or a Voice AI agent is on the line.
- Phone lines that grow with you. Capacity for incoming and outgoing calls, with a switch to a backup carrier if a route weakens.
- Local and toll-free numbers. Numbers across telecom circles, so customers see a local number and inbound lines stay reachable.
- Call recording. Pause for sensitive moments, and keep recordings for as long as your compliance team decides.
- Calling from your CRM. Click-to-call, customer details on screen, and the outcome saved back to your CRM or loan system.
- TRAI-ready controls. DND checks, consent flags and calling hours applied on every call.
- Live network health. Connect rate, call length, delay and carrier health, visible before connect rates drop.
Number plan and networkSample
| Circle | Number | Calls today | Used for |
|---|---|---|---|
| Mumbai | 022 •••• 4410 | 4,620 | Outbound |
| Karnataka | 080 •••• 2275 | 3,105 | Outbound |
| All India | 1800 •••• 012 | 1,840 | Toll-free inbound |
Connect rate88%
Avg. call length2:41
Latency620 ms
CarrierHealthy
Every call recorded DND and calling hours checked
Client result
NBFC · 3,100 branches
3,100branches, each with its own number
Callers went straight to the branch sales person, leads were saved in the CRM as the call came in, and head office could see every branch's calls.
50 lakh+calls a day capacity
90%peak connect rate
<800 msvoice delay
2–3 weeksto go live
- 1Design the number planWhich numbers you need, in which circles, for which campaigns and inbound lines.
- 2Connect lines and CRMPhone lines are connected, and your CRM or loan system is linked for click-to-call and call logging.
- 3Load-test the routeCalls are run at expected volume to check connect rate and voice quality before go-live.
- 4Cut over and monitorTraffic moves across in stages, with network health watched live.
Phone lines that grow with youCapacity for incoming and outgoing calls, with a switch to a backup carrier if a route weakens.
Local and toll-free numbersNumbers across telecom circles, so customers see a local number and inbound lines stay reachable.
Call recordingPause for sensitive moments, and keep recordings for as long as your compliance team decides.
Calling from your CRMClick-to-call, customer details on screen, and the outcome saved back to your CRM or loan system.
TRAI-ready controlsDND checks, consent flags and calling hours applied on every call.
Live network healthConnect rate, call length, delay and carrier health, visible before connect rates drop.
- Connect rate by route and hour
- Average call length
- Voice delay and carrier health
- Calls by number and circle
- Recording and retention audit
- Works under your current dialler, under Rubic's Voice AI, or both, with one set of call records and recording rules.
- DND checks and calling hours are applied when the call is placed, not afterwards.
- Customer data stays in India.
- Typical move to production takes two to three weeks.
02Dynamic IVR
An IVR that knows who is calling.
Instead of the same keypad menu for everyone, the IVR checks your CRM and greets each caller about what they actually have with you, in their language. When they need more help, it hands over without making them repeat themselves.
- Greetings from the CRM. What the caller hears changes with the product they hold, their last call and the campaign.
- Language choice. Taken from the CRM, or chosen by the caller.
- Smart queues. Priority and skill-based queues for VIP, collections, sales and support.
- Hand over to Voice AI. Complex or high-intent calls move to a Voice AI agent with the IVR details attached.
- Warm transfer to your team. Agents see the path the caller took and what they already tried.
- See where callers drop off. Redesign menus from real data, not guesswork.
Dynamic IVRSample
Existing customer callingCRM lookup in under 2 seconds
1EMI and paymentsSelf-serve
2Voice AI agentWith IVR context
0Your teamDetails on screen
Language picked from the CRM record, or chosen by the caller
Client result
Housing finance
63%of calls from Google listings were sales, not service
Tracking numbers and an IVR showed most calls were sales enquiries, so sales and service calls were routed to different teams.
45%less time spent in the IVR
<2 secto look up the caller
20%higher first-call resolution
24/7self-service
- 1Map your callersWho calls, why, and what they need, taken from your call data and your team.
- 2Connect your CRMSo the IVR can recognise callers and greet them about what they hold with you.
- 3Design prompts and queuesShort prompts, language choice, and priority queues for each type of caller.
- 4Go live and improveWatch where callers drop off and change the menu from the data.
Greetings from the CRMWhat the caller hears changes with the product they hold, their last call and the campaign.
Language choiceTaken from the CRM record, or chosen by the caller.
Smart queuesPriority and skill-based queues for VIP, collections, sales and support.
Hand over to Voice AIComplex or high-intent calls move to a Voice AI agent with the IVR details attached.
Warm transfer to your teamAgents see the path the caller took and what they already tried.
See where callers drop offRedesign menus from real data, not guesswork.
- Time spent in the IVR
- Where callers leave the menu
- Callers who press 0 to escape
- Waiting time in each queue
- First-call resolution
- A dynamic IVR guides callers with prompts and routes them; a Voice AI agent holds a full conversation. The IVR can hand over to Voice AI when needed.
- No need to replace your CRM or dialler.
- Prompts are available in up to 10 languages.
- Redesign and go-live typically take two to three weeks.
03Number Masking
Keep real phone numbers off the call.
A temporary number connects buyers and sellers, customers and delivery partners, or agents and applicants, so neither side ever sees the other's personal mobile.
- Temporary numbers. A proxy number joins the two people for the length of a trip, order or lead.
- Ends on time. The number stops working when the job is done.
- Recording when you need it. Turn recording on for dispute-prone categories only.
- Connects to your systems. Create, extend and close sessions from your order, trip or lead system.
- Privacy controls. Call records and recordings kept in line with DPDP rules, with access by role.
- Built for platforms. Rider–customer, buyer–seller and agent–applicant calls.
Masked call sessionOrder #48213
Customer98•• ••• 210Number hidden
Proxy number080 •••• 7731
Delivery partner97•• ••• 504Number hidden
Session endsWhen the order is delivered
RecordingOn for disputes
Numbers shared0
100%of personal numbers hidden
−60%spam complaints on shared calls
99%of sessions closed on time
1–2 weeksto connect a pilot
- 1Connect the APIsYour order, trip or lead system creates and closes masked sessions.
- 2Set session rulesWhen a session ends, and for which categories calls are recorded.
- 3Pilot one journeyOne flow runs live to check connect rate and dispute recordings.
- 4Roll outExtend to other journeys and teams once the pilot meets your targets.
Temporary numbersA proxy number joins the two people for the length of a trip, order or lead.
Ends on timeThe number stops working when the job is done.
Recording when you need itTurn recording on for dispute-prone categories only.
Connects to your systemsCreate, extend and close sessions from your order, trip or lead system.
Privacy controlsCall records and recordings kept in line with DPDP rules, with access by role.
Built for platformsRider–customer, buyer–seller and agent–applicant calls.
- Sessions created and closed
- Connect rate per session
- Calls per order, trip or lead
- Recordings kept for disputes
- Sessions closed on time
- Recording can be switched on by category, trip type or risk flag, so routine calls stay light.
- Personal numbers are never shared with the other party.
- A pilot connection over API typically takes one to two weeks.
04Atmos – App Calling
Calling inside your app, without sharing numbers.
Atmos puts voice calling inside your Android and iOS app. Customers, partners and your support team talk over the internet, and the call switches to a normal phone call when someone is offline.
- In-app call screen. Ring, hold, mute and end, styled to match your app.
- Clear calls on Indian networks. Built to hold up on busy mobile networks.
- Falls back to a phone call. Reaches the other person's mobile when they are not in the app, with masking if you want it.
- Numbers stay private. Personal numbers are hidden on every call.
- Recording and call records. Stored and sent to your systems, under your retention rules.
- Live updates to your systems. Ring, answer, end and failed-call events sent to your CRM and operations tools.
Calling inside your appAndroid and iOS
Your order
Order #48213Arriving in 12 min
Call support
Support teamCalling in the app…
MuteHoldEnd
Call pathIn-app (VoIP)
If offlinePhone call
NumbersHidden
Call recordSent
<800 msto connect a call
−70%calls leaving the app
2xhigher connect rate
2–3 weeksto pilot
- 1Add the calling kitThe Android and iOS calling kit is added to your existing chat or order screens.
- 2Set how calls reach peopleIn-app only, fallback to a phone call, and masking rules for each user type.
- 3Pilot one flowOne support or marketplace flow runs live, with recording and system updates checked.
- 4Add more screensMore screens and user types are switched on once quality meets your targets.
In-app call screenRing, hold, mute and end, styled to match your app.
Clear calls on Indian networksBuilt to hold up on busy mobile networks.
Falls back to a phone callReaches the other person's mobile when they are not in the app, with masking if you want it.
Numbers stay privatePersonal numbers are hidden on every call.
Recording and call recordsStored and sent to your systems, under your retention rules.
Live updates to your systemsRing, answer, end and failed-call events sent to your CRM and operations tools.
- Calls kept in the app vs. sent to phone
- Connect rate
- Time to connect
- Failed calls and reasons
- Call records for every session
- Atmos is in-app calling infrastructure, not an AI agent. A call can be passed to a Rubic Voice AI agent when you need it.
- Voice AI is optional; Atmos works on its own.
- An SDK pilot typically takes two to three weeks.
05Call Center Solution
A complete call centre, run from one screen.
Everything your call centre needs in one place: incoming and outgoing calls, one screen for agents, a live view for supervisors, and every call recorded and scored. Set up on your numbers and connected to your systems.
Agent screenOn call · 02:41
Customer
R. IyerPersonal loan · Existing customerLast contact12 days ago
Open requestStatement copy
Script
- Greet and confirm name
- Verify date of birth
- Explain the renewal offer
- Book the next step
HoldTransferConferenceEnd call
OutcomeInterestedCall backNot interested
3dialling modes: preview, progressive, predictive
100%of calls recorded
Every callgiven a quality score
1 screenfor each agent
The agent sees the customer's details first, then chooses when to call. Best when each call needs preparation, such as high-value or sensitive conversations.
The next call is dialled as soon as the agent is free. Steady, with no waiting between calls, and the agent is always ready when the customer answers.
Several numbers are dialled at once, and only answered calls reach an agent. The most talk time for large lists where many numbers do not answer.
Agent control
Calls per hour
PreviewProgressivePredictive
Outgoing calls
- Preview, progressive and predictive dialling
- Lead lists uploaded automatically
- Click-to-call from the agent screen
Incoming calls
- IVR menus that route each caller
- Queues and ring groups
- Blended teams that take both kinds of call
For agents
- One screen with customer details, script and call controls
- Outcome and follow-up saved at the end of each call
- Live prompts from Agent Assist, if you add it
For supervisors
- Live dashboard and real-time reports
- Listen in, whisper to the agent, or join the call
- An automatic quality score for every call
For administrators
- Separate admin and supervisor views
- Access limited by role
- Single sign-on for your staff
Connected to your systems
- CRM and core banking connected during set-up
- Reports shaped to your team's needs
- Every call logged against the right customer
- 1DesignWe map your teams, queues, lists, outcomes and reports.
- 2ConnectNumbers are set up and your CRM or core banking system is connected.
- 3TrainAgents, supervisors and admins are trained on their own screens.
- 4Run and improveWe review the numbers with you and adjust as you go.
Agent screenCustomer details, script, call controls and outcome, on one screen in the browser.
Supervisor toolsLive dashboard, listen in, whisper to the agent, or join the call.
Admin controlsUsers, teams, queues, lists and access, managed from a separate admin view.
Inbound, outbound and blendedThe same agents can take incoming calls and make outgoing ones.
Automatic quality scoreEvery call scored, with low scores flagged to supervisors.
Set-up includedDashboards and reports shaped to your needs, and CRM and core banking connected through APIs.
- Live wallboard: calls, queues, agents
- Agent log-in, talk, hold, wrap-up and idle time
- Queue waiting time and abandoned calls
- Campaign attempts, connects and outcomes
- Quality scores by team and agent
- Agents need only a browser and a headset.
- Single sign-on lets staff use their company log-in.
- Start with one team and add more seats as you grow.
Add AI when you are ready
The same platform runs Rubic's AI agents.
Once your calls run on Rubic, adding AI is a setting, not a new project. The numbers, routing and recording stay exactly as they are.
Voice AIAnswers and makes routine calls in 22 Indian and 70 international languages, and hands over to your team.Open
Agent AssistShows your agents what to say next and fills in the follow-up while the call is on.Open
Call QC AnalysisListens to every call and scores it against your checklist, not just a sample.Open
Getting started
From first meeting to live calls, in four steps.
Our team designs, connects and tests everything with yours. Your people keep working the way they do today until the switch.
- 1
Design your call flow
We map which numbers you need, where each call should go, what the IVR says and who can see which reports.
- 2
Connect your systems
Numbers are set up and your CRM or core banking system is connected, so every call is logged against the right customer.
- 3
Set up and train your team
Agent screens, supervisor views and reports are set to your process. We train your agents and supervisors.
- 4
Go live and keep improving
Calls move over team by team. We watch the numbers with you and adjust routing and scripts as you learn.
Security and compliance
Built to run inside banks and regulated businesses.
Your call recordings and customer data stay protected and under your control.
Certifications
Held by us and our certified partners.
Your data, your rules
- Recordings and data used only for the purposes you agree
- Personal details stored only with your permission
- You decide how long recordings are kept
How it is protected
- Secure handling and encryption
- Separate admin and supervisor access, limited by role
- Single sign-on for your staff
Questions
The things clients ask us first.
If something here is not answered, ask us in the first meeting.
No. Calls run on Rubic's platform. Your agents use a browser, and branch or field staff can take calls on their existing phones and mobiles.
We check your current numbers in the first meeting and tell you which ones can move and which new ones you need.
Yes. Many clients start with business numbers for their branches or a single team, then add routing, dialling or the full call centre later. The set-up carries over.
Your CRM and, for banks and NBFCs, your core banking or loan system. We connect them during set-up so every call is logged against the right customer.
Yes, every call, incoming and outgoing. You decide who can listen to recordings and how long they are kept.
Yes. The platform follows TRAI rules for business calling in India, and customer data stays in India.
You do, throughout. They are used only for the purposes you agree, and you decide how long anything is kept.
See your own call flow, before you commit.
Tell us how calls reach your business today. We will map where they should go, show you the dashboard your supervisors would use, and put a number live for you to test.
Or call 022-62438855 and speak to the team directly.