Link-based KYC, verification and interviews.
Send a secure link on WhatsApp or SMS. The customer taps it and joins a video call, where a trained agent guides them through each step. Every document they show is checked for tampering, edits and validity, and the recorded result reaches your team.
How a video verification runs
No appAgent guides each step
Illustration of a typical session. Link and message text are examples.
Sent on WhatsApp or SMS. The session opens in the phone's browser, so there is nothing to install and no branch visit.
Tampering, edits and validity are checked on each document before anyone relies on it.
A trained agent joins the call and takes the customer through each step, so no one is left guessing.
Video, check results and the report are stored together and sent to the system your team already uses.
The customer taps the link and joins a video call. An agent guides them through showing their face and their documents, while the checks run in the background and end in a clear result for your team.
Nothing is rejected on its own. Anything doubtful goes to one of your people.
The customer shows the original on camera or uploads it during the session. Each one goes through the same checks, and each result is saved with the recording.
Looks for signs that the document was altered: changed text, a replaced photo, or parts pasted in from elsewhere.
Compares what is printed on the document with what the customer states and with their other documents.
Confirms the document is the right type, readable, complete and in date, and checks it against source records where your process allows.
Matches the live face on video to the photo on the ID, and confirms a real person is present in the session.
Booking slots, checking papers by eye and writing up notes goes. Approving, and handling anything unusual, stays with your people.
Done by hand today
With Video Call AI
Nothing to migrate and no new system for your team to learn. The first stage is simply writing down how verification is done today.
We sit with the team that verifies customers today and list every document, check and exception.
Which documents to ask for, what counts as a pass, and what goes to a person. Signed off by your compliance team.
Links go out on WhatsApp and SMS. Results go into your CRM, loan system or case system.
One product or one branch first, with your team reviewing every result. Then widen it.
If something here is not answered, ask us in the first meeting. We would rather settle it before a single customer receives a link.
No. The link opens the session in the phone's browser. Any smartphone with a camera and a data connection works, and a laptop works too.
Most clients pair it with one or two other agents, so the customer moves from first message to verified file without a gap.
Tell us which documents you check today and how. We will set up a sample session around it and send the link to your own phone, before you commit to anything.
Or call 022-62438855 and speak to the team directly.
