Audits every call for intent and compliance.
Our Call QC Analysis listens to every recorded call your team makes or takes. It scores each one against your own checklist, flags the calls that broke a rule or lost a customer, writes the reason, and turns the pattern into coaching notes for each agent.
A call under review
ScoredIllustration of a typical review. Transcript and scores are examples.
Not a sample. Every recording is transcribed and reviewed within hours, in the language it was spoken in.
Greeting, disclosure, verification, resolution, close: your parameters, your weights, applied the same way to every call.
Missed disclosures, wrong promises, rude moments and lost customers surface with the timestamp and the words.
Each agent gets a weekly note on what to keep and what to fix. Team leads see who needs time and on what.
Every call is reviewed against the checklist your QA team sets. It ends one of three ways, and each one is recorded so your team knows exactly what was said.
Your QA team spends its time on the calls that need a human ear, not on finding them.
It does not get tired after the fortieth call or go easy on a friend. Each call is scored the same way, and each score is explained.
Applies the parameters your QA team already uses, with your weights, and shows the words that earned or lost each point.
Missed disclosures, wrong commitments, forbidden phrases and data handled wrongly are flagged the same day.
Works out what the customer wanted, whether they got it, and how they felt about it, from the words and the tone.
Turns the week into a short note per agent: what they did well, what to fix, and the calls to listen to.
Finding the calls, scoring the obvious and typing the notes goes to Call QC Analysis. Listening to the hard calls, coaching and judgement stay with your QA team.
Done by hand today
With Call QC Analysis
No new dialler and nothing to migrate. The first stage is simply writing down what your QA team listens for today.
We sit with your QA team and list every parameter, weight and compliance rule, plus the exceptions.
We score a set of calls your reviewers have already scored and tune until the results agree. Approved by your QA lead.
Your dialler or telephony sends recordings automatically. Scores and flags go to your QA tool or dashboard.
One team first, with your reviewers checking the flags. Then widen it, with the checklist in your hands.
If something here is not answered, ask us in the first meeting. We would rather settle it before a single call is scored.
Yes. Every recording your telephony sends is transcribed and scored, usually within a few hours. Your QA team decides which flagged calls to listen to themselves.
Most clients pair it with one or two other agents, so what the review finds is fixed on the next call.
Share your QA checklist and a set of recordings. We will score them, show you the flags and the coaching notes, and compare with your own scores, before you commit to anything.
Or call 022-62438855 and speak to the team directly.
