Brings up the customer
Pulls the history from your CRM and past conversations and shows what matters before the agent speaks.
- Products, tickets and last outcome
- Open promises and due dates
- Language and preferred channel
Agent Assist
Your agents, with the right answer on screen.
Live prompts and next action for human agents.
Our Agent Assist sits beside your people on every live call and chat. It brings up the customer history before they say hello, suggests the next thing to say and the answer to look up, flags the step they are about to miss, and writes the after-call notes for them.
- Works on calls and chats
- Customer history before hello
- Answers from your knowledge base
- After-call notes written automatically
Beside your agent on a live call
Live1Customer on screenbefore hello
Suresh PatilGold loan · EMI due 5 Oct · MarathiLast call: callback promised, not made
3Mandatory steps
Identity verified
Recording disclosure stated
Charges explained
Next step confirmed
2Live promptas the customer speaks
Customer: “Can I pay half now and the rest next month?”
Suggested · part-payment policy“Yes, you can pay any amount above ₹5,000 today and the balance by 5 November. There is no extra charge if the balance is paid by then. Shall I send the payment link now?”
UseDismiss
Charges not yet explained
4After the calldrafted as it ends
Call summaryDrafted
DispositionPart-payment agreed
Follow-up5 Oct, 11:00
Notes savedWrap-up done in seconds
Illustration of a typical assisted call. Prompts and customer details are examples.
History before hello
Who the customer is, what they bought, what they last asked and how it ended, on screen as the call connects.
The next thing to say
As the customer talks, the right answer, offer or script step appears. The agent reads it, not searches for it.
Misses caught live
A disclosure skipped or a verification not done is flagged while the call is still on, not in next month's QA.
Notes written for them
The summary, the outcome and the next step are drafted as the call ends. The agent checks and saves.
How it works
A live call goes in. A better call, with notes, comes out.
Every call and chat follows the knowledge and rules your team sets. The agent stays in charge, and each conversation ends written down.
The agent decides what to say. Agent Assist makes sure the right answer is in front of them.
What it does
Everything a good team lead whispering beside them would do.
It does not get busy with another agent or forget the new policy. Each call gets the same help, and each one is written down.
Suggests the next step
Listens to the conversation and shows the answer, the script step or the offer that fits what the customer just said.
- Answers from your knowledge base
- Objection handling your team approved
- One click to use, edit or dismiss
Catches the misses
Tracks the mandatory steps and flags one that is about to be skipped, while there is still time to say it.
- Disclosures and verifications tracked
- Forbidden phrases warned on
- Checklist ticked as the call goes
Writes the after-call work
Drafts the summary, the disposition and the next step as the call ends, ready for the agent to check and save.
- Summary in your CRM format
- Next step and follow-up date set
- Wrap-up time cut to seconds
The difference
What your team stops doing.
Searching, remembering and typing go to Agent Assist. Listening, empathy and judgement stay with your people, and they have more room for them.
Done by hand today
Agents who search while the customer waits.
- Putting the customer on hold to find the answer
- Asking for details the customer gave last week
- Forgetting a disclosure on a busy afternoon
- Typing notes after the call, from memory
- New agents taking months to sound like experienced ones
With Agent Assist
The same calls, with the answer already on screen.
- The answer appears as the customer asks
- History on screen before the greeting
- Mandatory steps tracked and flagged live
- Notes drafted as the call ends
- New agents helped on every call from day one
Getting started
You show us how your agents work. We set it up around that.
No new desktop and nothing to migrate. The first stage is simply watching a few calls and listing what agents look up and what they miss.
- 1
Watch real calls
We sit with your agents and team leads and list what they search for, what they forget and what slows them down.
- 2
Load your knowledge and rules
Scripts, policies, FAQs, offers and the mandatory steps for each call type. Approved by your team.
- 3
Connect your systems
Your telephony or chat tool, your CRM and your knowledge base. It runs alongside the desktop your agents already use.
- 4
Start with one team
One queue or one team first, with team leads reviewing the prompts. Then widen it, with the settings in your hands.
Questions
The things clients ask us first.
If something here is not answered, ask us in the first meeting. We would rather settle it before a single agent sees a prompt.
No. Only your agent sees it. It listens to the conversation and shows prompts on the agent's screen. The agent decides what to say.
Works alongside
Agent Assist works even better with a few others.
Most clients pair it with one or two other agents, so what one learns the other uses on the next call.
See it beside one of your agents.
Tell us which queue your agents find hardest. We will set up Agent Assist on a sample of those calls and show your team leads what it would have shown, before you commit to anything.
Or call 022-62438855 and speak to the team directly.