Privacy Policy
This policy explains what personal data Rubic Solution processes, why we process it, and the rights available to you under the Digital Personal Data Protection Act, 2023.
Last updated 1 August 2026
Rubic Solution provides AI voice agents to enterprise customers. In most conversations we act as a data processor on behalf of the enterprise that engaged us, and that enterprise remains the data fiduciary for its customer records.
Data we process
- Contact details supplied by our enterprise customers for calling campaigns, such as name, phone number, and language preference
- Call audio, transcripts, and derived outcomes generated during a conversation
- Consent records, including the time and channel through which consent was captured
- Business contact details you submit through forms on this website
- Technical logs required to operate and secure the platform
Why we process it
- To deliver the calling, messaging, and analytics services our customers have contracted
- To monitor and improve conversation quality across our 23 audit parameters
- To meet legal, regulatory, and contractual obligations, including TRAI and RBI requirements applicable to our customers
- To respond to sales and support enquiries you raise with us
Storage and residency
Conversation data, transcripts, and derived data are stored within Indian data centres. Access is role-based, logged, and limited to personnel with an operational need. Retention windows are configured per customer contract, after which data is deleted or irreversibly anonymised.
Sharing
We do not sell personal data. We share it only with the enterprise customer on whose behalf a conversation took place, with sub-processors bound by equivalent obligations, and where required by law or a valid order from a competent authority.
Your rights
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Withdraw consent for future communication at any time
- Request erasure, subject to our customers’ legal retention obligations
- Raise a grievance and receive a response within statutory timelines
Contact
For any privacy request or grievance, write to support@rubicsolution.in or to Rubic Solution, FA 44 Lake City Mall, Kapurbawdi, Thane West, Mumbai 400607. Where a request concerns data processed for one of our enterprise customers, we will direct it to that customer as the data fiduciary.