B.B. Banthia Finance
Gold loan NBFC · Navi Mumbai and Raigad, 10 branches
Every loan on the maturity list reached in a single working day
Gold loan NBFC · Navi Mumbai and Raigad, 10 branches
211
loans contacted across 180 borrowers
24
settled or renewed
6h 35m
total talk time
10
branches
What B.B. Banthia Finance needed to solve
When a gold loan tenure completes, the borrower needs to renew the loan or settle the outstanding before the pledge can be auctioned under RBI rules. Recovery calls were being made by branch staff between counter duties, so lists got worked from the top until the branch got busy, and attempts went unlogged. When an account later reached auction, nobody could produce a clean record of what had been tried.
Deployment snapshot
- Sector
- Type
- Agentic workflow
- Agents
Gold loan NBFC · Navi Mumbai and Raigad, 10 branches
Voice · WhatsApp
The deployment
The full tenure-completion list across ten branches went through the voice agent on one day. Each borrower was called in Marathi or Hindi, given their outstanding position and renewal options, and asked to commit to a branch visit. WhatsApp followed up where the call didn't connect. Every attempt was written back with a timestamp, language and outcome.
Stack that ran
- Voice
- 01
- 02
The outcome
24 loans settled or renewed the same day, from 6 hours 35 minutes of total talk time — roughly sixteen minutes of talking per loan resolved. More durably, the lender now holds a complete per-account attempt trail ahead of any auction, retrievable in seconds rather than reconstructed after the fact.
No control group. These are outcomes recorded after the campaign, not attributed solely to it.
Related case studies
Other live programmes with the same evidence standard.
Run a comparable working session
Bring us the workflow. We will map the evidence, baseline and system write-back before the first live run.