01
Appointment booking
OPD, diagnostic, and teleconsult slots offered from live calendars and confirmed on voice.
Industry
Healthcare appointments booked without the phone queue
Agents book OPD and diagnostic slots, run reminders, and clear follow-up calls in English and Indian languages — with consent and patient privacy treated as defaults.
What you get04
- Appointment booking into live hospital and lab calendars
- Reminder and prep calls that cut no-show rates
- Post-consult follow-ups without adding nursing desk load
- DPDP consent and India data residency on every recording
24/7
Booking coverage
<800ms
Response latency
10
Indian languages
90%
Peak connect rate
Campaigns
Campaigns that keep clinics and labs utilised
02
Appointment reminders
Prep instructions and timing reminders that reduce no-shows without flooding SMS alone.
03
Report and follow-up chase
Patients nudged to collect reports or schedule the next consult when the care path requires it.
04
Inbound overflow support
High-volume enquiry lines answered with booking and FAQ handling when desks are saturated.
05
Care plan adherence
Medication and revisit reminders for chronic programmes, with escalation to a human nurse on request.
06
Consent and privacy capture
Purpose-limited consent before health data is discussed or stored, with PII redaction on recordings.
The operating problem
Front desks cannot clear booking demand and care follow-ups together
Missed calls become missed appointments. Voice AI absorbs booking and reminder volume so clinical staff stay on care — with patient privacy controls aligned to DPDP and ABDM-oriented data handling.
- Every booking request answered at the same speed, evenings included
- No-show reduction through timed reminder conversations
- Human escalation when clinical advice is requested
- India data residency and role-based access on transcripts
Appointment booking
- Language
- English
- Specialty
- Cardiology OPD
- Slot booked
- Thu 11:00 AM
- Consent
- Captured
Going live
From one specialty calendar to network booking
- 01
Define booking and privacy rules
Specialties, slot rules, and what the agent must never advise clinically are locked before dial.
- 02
Connect HIS / LIS calendars
Two-way sync so booked slots, cancellations, and patient IDs write back correctly.
- 03
Pilot one facility or specialty
Measure fill rate, no-shows, and connect against your current front-desk baseline.
- 04
Expand reminders and follow-ups
Add prep reminders and care-plan nudges once booking quality is proven.
Outcomes
What healthcare ops track
40%
More slots filled from the same enquiry base
−25%
No-show rate on reminded appointments
24/7
Booking coverage
2–3 wks
Pilot to live
Proof
All case studiesHigh-trust consumer programmes on Rubic Solution
Banking
ICICI Bank
ICICI Bank Cuts Renewal Costs by 60% with Rubic Voice AI Automation
85%
Connectivity
60%
Lower CAC
Banking
HDFC Bank
HDFC Bank Drove Growth at 60% Lower Cost with Enterprise Voice AI
85%
Connectivity
25%
Qualification Rate
Consumer
Eureka Forbes
Eureka Forbes Boosts Sales by 30% with Rubic Solution
90%
Connectivity
30%
Increase in Conversions
Security posture
Enterprise-grade security on every conversation
Security is not a feature bolted on later — it is the foundation every Rubic Solution conversation runs on.
01
Certified and audited
ISO 27001:2022, ISO 9001:2015, and SOC 2 Type II, with annual third-party audits and continuous control monitoring.
02
DPDP and TRAI aligned
Consent capture, recording retention windows, PII redaction, and DND scrubbing built into the calling layer.
03
India data residency
Conversations, transcripts, and derived data stay inside Indian data centres with role-based access control.
Clarity first
Frequently asked questions
No. Agents handle scheduling, reminders, and logistics only. Any clinical question triggers handoff to a human clinician or nurse with the transcript attached.
Pilot appointment booking on one specialty
We measure fill rate and no-shows against your current front desk before expanding across facilities.
93% of Rubic Solution pilots convert into production deployments.