01
23-parameter scoring
Greeting, disclosure, objection handling, empathy, and closing discipline scored on every recording.
Platform
Call quality scored on every conversation
Stop sampling 2% of calls. Rubic Solution scores 100% of AI and human conversations across 23 parameters so RBI, TRAI, and brand issues surface the same day.
What you get04
- 23-parameter scoring across script, tone, compliance, and outcome
- AI first-pass plus human review on flagged or high-risk calls
- Real-time alerts when agents drift from approved language
- Audit-ready trail for BFSI and regulated collections programmes
23
QA parameters scored
100%
Calls covered
Same day
Drift detection
ISO 27001
Security certified
Capabilities
What Quality Monitoring catches
02
Compliance language checks
Flags missing consent, prohibited collections phrasing, and DND violations before they become findings.
03
Multilingual QA
Hindi, English, Hinglish, and regional languages evaluated with the same rubric, not English-only tools.
04
Live drift alerts
Supervisors get notified when tone, talk-over, or script adherence breaks thresholds mid-campaign.
05
AI + human review
Machines cover the volume; specialists review edge cases, disputes, and calibration samples.
06
Coachable transcripts
Timestamped feedback links straight to the moment that failed, ready for agent coaching packs.
Why sampling fails
Two percent sampling cannot protect a regulated funnel
When you run lakhs of calls a day across languages, random samples miss the calls that matter. Full coverage keeps conversion and fair-practice risk under the same lens.
- Every AI and human call enters the same scoring pipeline
- High-risk intents auto-escalate to human QA reviewers
- Findings feed ROI Optimizer so weak prompts get retired
- Exportable evidence packs for internal and external audits
QA snapshot
- Calls scored today
- 1.2 Lakh
- Compliance pass
- 98.4%
- Flagged for review
- 1.1%
- Parameters
- 23
How it runs
From recording to coaching action
- 01
Ingest every call
AI and human recordings land with metadata — campaign, language, agent, and disposition.
- 02
Score automatically
Models evaluate 23 parameters and surface pass, soft fail, and hard fail categories.
- 03
Review what matters
Human QA focuses on flagged, disputed, and high-value conversations instead of random samples.
- 04
Feed the loop
Findings update scripts, coaching queues, and experiment backlogs inside Control Tower.
Security posture
Enterprise-grade security on every conversation
Security is not a feature bolted on later — it is the foundation every Rubic Solution conversation runs on.
01
Certified and audited
ISO 27001:2022, ISO 9001:2015, and SOC 2 Type II, with annual third-party audits and continuous control monitoring.
02
DPDP and TRAI aligned
Consent capture, recording retention windows, PII redaction, and DND scrubbing built into the calling layer.
03
India data residency
Conversations, transcripts, and derived data stay inside Indian data centres with role-based access control.
Outcomes
Quality that shows up in the P&L
100%
Call coverage vs sample audits
−35%
Compliance exceptions
2x
Faster coach-to-agent cycles
23
Parameters on every call
Proof
All case studiesQA at BFSI scale
BFSI
IIFL Finance
IIFL Finance Achieves 3x Conversions & 3.2x Lower AHT with Voice AI
3x
Higher Conversions
3.2x
Lower AHT
Banking
HDFC Bank
HDFC Bank Drove Growth at 60% Lower Cost with Enterprise Voice AI
85%
Connectivity
25%
Qualification Rate
NBFC
Bathiya Finance
Bathiya Finance Cuts Acquisition Cost by 4x with Rubic Voice AI
1.3x
Lower AHT
1.2x
Higher Connectivity
Clarity first
Frequently asked questions
Yes. The 23-parameter baseline is extended with your brand, product, and regulatory checks so scores match how your supervisors already grade calls.
Score your next campaign end to end
We run Quality Monitoring on a live cohort and show pass rates, exception themes, and coaching opportunities within the pilot window.
93% of Rubic Solution pilots convert into production deployments.