01
Automated screening
Calls confirm licence, vehicle, city, and shift preference before a recruiter is involved.
Logistics
Delhivery Cuts Rider Acquisition Cost by 4x with Voice AI
Rider hiring and onboarding moved to Voice AI, cutting rider acquisition cost by 4x at 90% connectivity.
90%
Connectivity
40%
Lower CAC
90%
Peak connect rate
3 weeks
Go live
The challenge
What Delhivery needed to solve
Rider supply had to be replenished continuously across hundreds of hubs, and screening calls were repetitive, high-volume, and time-sensitive.
Deployment snapshot
- Sector
- Logistics
- Languages
- Timeline
- Live in 3 weeks
- Connectivity
- 90%
- Lower CAC
- 40%
Hindi, English, Bengali, Tamil, Telugu, Kannada
The approach
How the programme was built
02
Onboarding nudges
Reminders and document prompts run on voice and WhatsApp until the rider is active.
03
Hub-level visibility
Dashboards show the supply pipeline by city and shift so hubs can plan ahead.
The outcome
Results in production
Rider acquisition cost fell 4x with 90% connectivity, and recruiters now spend their time only on riders ready to onboard.
90%
Connectivity
40%
Lower CAC
23
QA parameters audited
<800ms
Response latency
“Screening runs around the clock now, so hubs never wait on the recruiting team to catch up.”
Head of Rider Supply
Delhivery
90%Connectivity
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