Rubic runs the full conversation stack — the carrier connections, the numbers, the routing and the dialer, and the AI agents that work on top of them. Buy a piece of it, or a workflow that uses all of it.
Each agent is a channel, not a separate product. A workflow picks whichever suits the moment — a call when it's urgent, a message when a document is needed, an email when a paper trail is the point — and hands off between them without losing the thread.
Inbound and outbound calls that hold a real conversation — handling interruptions, answering follow-ups, switching language mid-call, and capturing commitments with dates rather than free text. Sub-400ms response, so it doesn't feel like waiting for a machine.
Where documents, photographs and videos actually arrive. Secure upload links, media received with a timestamp, receipt confirmed, and templates managed from one dashboard. Meta-approved integration, no app for the customer to install.
Catches the enquiry at the moment of intent — voice or chat, on your existing site, in one script tag. Not a bot that answers and stops: it navigates, fills forms, raises tickets, and hands to a human supervisor when the workflow calls for it.
The channel of record. Confirmations, statements, requisition trails and escalations sent to the right person and the right manager, so nothing depends on someone remembering to forward it.
Inside your existing customer or field app. Prompts, collects and verifies in-session, so a journey that starts in the app doesn't have to leave it.
Runs behind whichever channel the file arrives on. Intelligent document processing across invoices, forms, IDs and contracts, with ML cross-validation that flags anomalies rather than guessing. Anything below the confidence threshold goes to an exception queue.
The agents are new. The network they run on has been carrying bank and NBFC traffic since 2017 — and most of it is available on its own, whether or not you ever deploy an agent.
Manage customer calls across branches, agents and locations with full visibility.
Intelligent routing at the front door — service to the contact centre, sales into a qualification process, with the logic changeable without a vendor ticket.
High-volume calling infrastructure built for Indian conditions: retry cadence, answering-machine detection, calling-window enforcement, and CLI management so numbers don't get flagged.
Telecom and CRM in one mobile platform, for teams that work away from a desk.
Customer and field-agent numbers concealed on both sides, with the conversation still recorded and logged against the account.
An intelligence layer on top of communication, so leadership can see what customers are actually saying rather than what a call disposition field says they said.
Real-time support for human agents during live calls — live transcription, context-aware suggested responses, automated knowledge-base retrieval, sentiment alerts for de-escalation, next-best-action guidance, and post-call summaries and CRM updates written automatically.
Customer intent — what people are actually enquiring about, by product and category. Sentiment — how the conversation went, not just whether it connected. Agent effectiveness — performance measured consistently across branches and teams. Custom metrics — define what matters to your organisation, and every call is audited against it
| Platform components | Agentic workflows | |
|---|---|---|
| What you get | Telephony, numbers, routing, dialer, WhatsApp, OCR or analytics — configured for your environment | A complete process built from those components, configured end to end |
| Who it suits | Teams with their own process who need better infrastructure underneath it | Teams who want the outcome without building the process |
| What you bring | Your own process, scripts and team — we replace the infrastructure underneath | Your objective and your systems — we bring the process |
| What changes on day one | Same team, same process, better routing, reach and visibility | The work runs whether or not anyone is at their desk |
Buy a platform component, a complete workflow, or move between the two without rebuilding your stack.
