Analyze recorded customer calls using advanced AI and unearth actionable insights to improve overall conversation quality. Get call transcript, Customer and Agent Sentiment, Emotions, Intent and Agent interaction quality score.
Extract every possible insight from customer conversations with our comprehensive analysis suite
Monitor sentiment progression from call start to finish, identifying emotional turning points and their triggers.
Identify top agents based on overall quality score and across five dimensions—Trust, Communication, Education, Influence, and Customer Experience.
Visual breakdown of emotions expressed d.uring the call — Happy, Frustration, Curious, Satisfaction, Trust, Sad
Automatically categorize calls as sales, complaint, support, or feedback for better routing and follow-up.
Identify key terms, product mentions, and intent-focused keywords that drive conversation outcomes.
Automatically extract product mentions and monetary values discussed during conversations.
No complex infrastructure changes needed. Our solution works seamlessly with your existing call recordings
No infrastructure changes required. Integrate seamlessly using our APIs with your existing call recordings.
Analyse your existing call recordings or Works with Historical Recordings
Analyze conversations across 11 Indian languages with industry-leading accuracy and cultural understanding
Instantly identifies the language spoken in each call without manual intervention, enabling seamless analysis across diverse customer bases.
Advanced AI understands regional dialects, accents, and cultural nuances for accurate sentiment and intent detection.
Handle code-switching and mixed-language conversations with intelligent language transition detection.
Transform raw call data into strategic insights that drive performance, compliance, and customer satisfaction
Process massive volumes of customer interactions automatically, extracting insights that would take teams months to uncover manually.
Discover patterns, trends, and opportunities that manual analysis simply cannot detect across multilingual interactions.
Consistent quality metrics and insights whether calls are in Hindi, Tamil, or any supported language—no analysis gaps.
Better agent performance tracking, compliance monitoring, and customer experience insights lead to measurable improvements.
Comprehensive performance analytics that identify top performers and improvement opportunities across your entire organization
Automatically calculate composite quality scores based on customizable weightings across all five interaction dimensions.
Visualize agent and branch performance across all dimensions with intuitive spider charts comparing against team averages.
Identify your best agents and branches by overall interaction quality, enabling recognition and best practice sharing.